In Ireland, paper bills must be issued by service provider free of charge unless the consumer has consented to receive an alternative billing medium
Legal case studies
In June 2013, the Irish Commission for Communications Regulations (ComReg) issued a Decision in relation to providing bills to consumers for electronic communication services.
The ComReg’s decision comes into force in order to avoid companies and service providers to unilaterally charge customer for a paper bill or switch automatically to electronic billing without any specific request from the subscribers.
The main rules introduced state that:
“where service providers intend switching the customer to a billing medium that is not paper, they must provide information in advance to these customers to ensure that they can access and operate the electronic bill; if the customer is on electronic billing and subsequently notifies their provider that they cannot access their bill, bills must be provided in paper medium free-of-charge”
No national campaign known at this stage